hub by Premier Inn - terms & conditions

These are the terms and conditions that apply when you book a room at hub by Premier Inn using one of our digital channels (such as our website, mobile site or app). 

You will be asked to confirm your acceptance of these terms and conditions when you make a booking.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a booking. The terms and conditions applying to your booking will be those in place on the date that you make your booking.

Additional terms may apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

To book your room please follow the instructions on the website, mobile site or app (as applicable).

You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay in a Premier Inn hotel unless a parent or guardian is also staying in the hotel. See section 4 “Occupancy” below for details of permitted guests under your booking.

You may book up to 4 rooms in the same hub by Premier Inn hotel for stays during the same period.

Please check that the details of your booking are complete and accurate before you confirm your booking. We will not be liable for any delay or non-performance if you provide us with incorrect information.

We will confirm our acceptance of your booking by sending you an email to the email address that you provide during the booking process. The contract between us for the provision of your room and any additional services added to your booking will be formed when you receive this email confirmation from us.

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 9 Cancellation, below.

hub by Premier Inn adopts dynamic pricing and the price of our rooms fluctuates based on demand.

Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same.

Meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. You may pay for breakfast and selected extras at the same time as paying for your room. If you have breakfast and selected extras as part of your reservation and the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT, but the price you pay will remain the same. All other meals and extras must be paid for separately. Payment may be made by Visa, MasterCard, American Express, Maestro or Electron. We do not accept cash, cheques or Leisure Vouchers.

Flex: Payment for all Flex bookings is required in full, at the time of booking. Please see section 9 Cancellation for full rate restrictions.

Semi-Flex: Semi-Flex is a restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Semi-Flex bookings at the time of booking. Please see section 9 Cancellation for full rate restrictions. 

Advance: Advance is a more restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Advance bookings at the time of booking. Please see section 9 Cancellation for full rate restrictions.

Standard: Standard is a more restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Standard bookings at the time of booking. Please see section 9 Cancellation for full rate restrictions.

Non-Flex: Non-Flex is the most restricted rate that may be offered at selected hotels subject to availability.  Payment in full is required for all Non-Flex bookings at the time of booking. Please see section 9 Cancellation for full rate restrictions.

The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults (18 years and over) and two children (under the age of 16 years). Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.

Those under 18 years old are not permitted to stay in a Premier Inn hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay.

At hub by Premier Inn we take the needs and equal treatment of all our guests extremely seriously and are committed to ensuring that our facilities and services are accessible to all. Notwithstanding this, hub by Premier Inn recognises that there is no single hotel design or layout that will entirely meet all individuals' needs and preferences. If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please contact reception.

Although we will try to accommodate special requests at hub by Premier Inn, all rooms are subject to availability.

Meals are not included in the room price at hub by Premier Inn. You may add a hub breakfast to your booking during the booking process.

The Good Night Guarantee offered for stays at Premier Inn hotels does not apply to stays at hub by Premier Inn.

Your right to cancel

Flex rate room bookings may be cancelled before 1pm United Kingdom (UK) time on the arrival date. If you cancel your reservation before 1pm on the day of arrival, a full refund will be processed to the same debit/credit card normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

If you cancel a reservation after 1pm UK time on the day of arrival (including any "no show") you will not be entitled to a refund as you will be charged a cancellation charge equivalent to one night's total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner, breakfast (the following morning) and Ultimate Wi-Fi (as applicable)). A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

If you decide to shorten your stay you must inform reception at the Premier Inn hotel that you are staying in by 12 noon UK time on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

The first night of any booking made after 1pm UK time on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable in the event of a cancellation (including any "no show").

You can amend a booking up until 1pm UK time on the day of arrival provided that:

(i)     The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

Semi-Flex rate room bookings may be cancelled before midnight UK time three days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Tuesday three days prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

Bookings amended within 3 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 1pm UK time on the day of arrival provided that:

(i)     The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

Advance rate room bookings may be cancelled before midnight twenty-eight days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Friday four weeks prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Bookings amended within 28 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 1pm UK time on the day of arrival provided that:

(i)     The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

Standard rate room bookings cannot be cancelled. After making a booking, the reservation becomes fully non-refundable. Pre-paid meals and/or additional extras will be refunded. You can amend a booking up until 1pm UK time on the day of arrival provided that:

(i)     The amended booking is on a like-for-like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

(vi)   All amended bookings remain fully non-refundable.

Non-Flex rate room bookings may not be cancelled and/or amended for any reason. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded (including any “no shows”). Such cancellation charge is to compensate the hotel and is not for any service.

You may wish to take out room cancellation insurance in case you need to cancel your reservation.

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you’ve made a group booking, our cancellation terms are as follows:

• For 14 rooms or fewer, we’ll need full payment 14 days before arrival. This is non-refundable, but you can cancel your booking free of charge if you do so before this time. 

•  For 15 rooms or more, we’ll need a 50% deposit 28 days before arrival and the balance 14 days before arrival. These payments are non-refundable, but you can cancel your booking free of charge if you do so before we take a deposit.

Where you cancel (including any “no show”) a group booking and there is a non-refundable payment retained by us, this total amount is a cancellation charge to compensate the hotel for the cancellation and is not for any service. 

Our right to cancel

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

• you do not pay us when you are required to do so; or
• you breach the contract between us in any way; or
• you have previously breached the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

From 1st October 2021, check-in time will be from 3pm across all our Premier Inn hotels in the UK and Ireland. Check-out is by 12pm. Please note that during some of our busiest periods, there may be a wait at check-in. 

If you think you’re likely to arrive after 11pm, please let your Premier Inn hotel know in advance.

Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.

Rooms must be vacated by 12pm on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night's additional accommodation charge.

You must not:

• be threatening or abusive to any of our team before, during or after your stay;
• smoke anywhere inside any hub by Premier Inn premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on hub by Premier Inn premises outside of the designated smoking area will result in a £100 fine;
• engage in any unlawful activity during your stay at a Premier Inn premises (e.g. taking an illegal substance);
• cause any health and safety hazard to any of our team members or any of our guests;
• bring any pets onto hub by Premier Inn premises, with the exception of assistance dogs;
• bring any potentially dangerous or hazardous materials or equipment onto hub by Premier Inn premises;
• use any electrical appliances that may overload the electrical system, cause a health and safety hazard and/or set off the fire alarm system, such as toaster, mini cookers or portable grills;
• tamper with any fire alarms or emergency equipment;
• remove, damage or destroy any hub by Premier Inn property;
• use any of the technology provided by hub by Premier Inn to download or access any unlawful or obscene material; or
• cause unreasonable disturbance to our other guests or any hub by Premier Inn staff.

If you or other members of your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to hub by Premier Inn on demand the amount required to make good or remedy such damage or loss. For the avoidance of doubt, if Premier Inn requests that you or any member of your group are to leave the hotel following a breach of these terms and conditions, you will also be liable to pay Premier Inn on demand all costs associated with such removal. 

You and the members of your group must not resell or transfer your booking (or any part of it) nor advertise, market or otherwise offer any hub by Premier Inn room for sale either on its own or as part of a combined offer. hub by Premier Inn will not honour any bookings made in this way and does not accept any liability for doing so. hub by Premier Inn cannot accept bookings from tour operators, If you are a tour operator and wish instead to book rooms at a Premier Inn hotel, please contact leisuretours@premierinn.com. 

If you or any member of your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, hub by Premier Inn reserves the right to: 

• cancel your booking with immediate effect and (if appropriate) eject you from hub by Premier Inn premises; 
• retain all sums paid by you and/or charge you the full amount of your booking; and/or
• refuse future bookings from you and/or refuse you entry or accommodation at any of our hotels.
  

hub by Premier Inn will not be liable for any refund or compensation in such circumstances.

We reserve the right to:

• change your room allocation and/or hotel location at any point during your stay for any reason; or
• cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.

FAQs

Please see our Frequently Asked Questions for further information about your stay at Premier Inn.

Your information

We process information about you that you provide when making a booking and/or upon check –in at our hub by Premier Inn hotels in accordance with our privacy notice and cookie policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you and the members of your group is accurate.

The contract

This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Our liability

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

• loss of income, sales or revenue;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any hub by Premier Inn hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Premier Inn hotel.

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.

If you require further information or have any questions, please click here to fill out our Contact us form. Please note, this form is for questions about our website or our terms and conditions – complaints won’t be seen, and any issues should be raised with our on-site team.