Edinburgh City Centre Royal Mile hotel

Great location right next to the Royal Mile & near the railway station. Staff helpful and friendly. Family room 514 had a great view (see photo) Breakfast was good. 'Public' areas looked nice and were clean. You can get a reduction on the Railway station car parking charge.

Excellent location and staff were mostly helpful and attentive, although the hotel did appear to be light on staff in general. Breakfast was pretty decent and plentiful. Cleanliness was shockingly poor (huge amounts of dirt from the bath tap - clearly not been cleaned for some considerable time and we found the carpet to be dirty, as discovered while walking in the room with white socks). A/C was almost ineffective and kept switching off a random times making the room almost unbearable to sleep in given that the only window was sealed. After requesting a towel change, we firstly only received 2 bath towels (there were 3 of us in the room) and had to seek out a third bath towel, which was duly supplied, but we were informed that there were no hand towels available and were given a bath mat instead. Stayed at a few Premier Inns around the country but this was by far the worst. Would not recommend to anybody, especially in warm times of the year as the room was stifling.

I came here for the weekend to see the sights. The room was excellent and the staff were friendly, the one thing that lets them down is that they seem to be a bit forgetful about ordering the ingredients for the cocktails on their menu, or remembering that they actually do have them in stock.

Unfortunately, my husband and I had a very disappointing stay. We were there to celebrate my husband’s 30th birthday, and he got no recognition of that. I even made a point of telling the man who was on the front desk, and he didn’t even wish my husband a happy 30th birthday. I was in contact with a customer service staff member called Jade back in March, letting her know about our special occasion and asking if the hotel would do anything extra to celebrate. She took all my details and told me the hotel would accommodate this occasion as best as possible, so you can imagine our disappointment when my husband received absolutely no congratulatory gestures on this special birthday. On top of this disappointment, our room was absolutely filthy. So filthy, that we had to ask a member of staff if we could move to a different room because it was so dirty. The staff member first told us this wouldn’t be possible as the hotel was “fully booked”, but then went and inspected our room, then moved us to a smaller room. We were confused as to why he told us the hotel was “fully booked” in the first place, and he didn’t even offer us an apology for the filth of the room, and for the hassle of having to move. Other hotels usually offer something complementary as a way of apologising for things like this, but we didn’t even receive an apology. What was supposed to be a very special occasion for my husband turned out to be a disappointment regarding the accommodation side of things. We even tried to book into another hotel nearby, but they were all fully booked. This has been the first time in our lived where we have been happy to leave a hotel room.

Wonderful location and clean hotel/rooms. Pillows were lacking, but I suppose that is a personal preference issue. Check in was a little rough - the kiosks were out of order, but there was not a sign on them so guests kept arriving and trying to check in only to be frustrated. They let us store our bags when we arrived early which was convenient. Would stay again.