Belfast City Cathedral Quarter hotel

I visited this branch of Premier Inn a few years ago and was not impressed...HOWEVER...the hotel has undergone a transformation and has what I can only describe as world-class service, value and quality of food. From reception to final good bye, our experience was a delight. The "Meal Deals" are superb value with breakfasts that compare with the very best of hotels, the restaurant meals were delicious. I even had a rump steak without an expected surcharge. My wife had sirloin with only £7 added to the meal deal price. Both steaks were perfectly cooked and delicious and the menu had a wide range of other choices. Desserts were beautiful. The hotel's location is ideal. Surrounded by shops and shopping centres, pubs, restaurants and clubs, and nearby buses to take you to any other part of Belfast.

Spent 2 nights on a visit to the Titanic museum and Belfast. On arrival in our room we discovered the key card slot was broken and stuck on the wall with black tape. As a result the electricity supply kept going off and leaving us in the dark. After complaining about it at reception we were initially told the hotel was full so we couldn't move rooms, we'd have to put up with it overnight until the manager was back in the morning, and he'd see if he could find some more tape. We pointed out it wasn't possible to use the bathroom without any electricity and it was unacceptable to expect someone to stand with their hand on a live power supply in order to be able to see. Eventually we were given an alternative room. The following morning I tried to use the hairdryer - it kept cutting out whilst I was using it. My husband went to reception and was told a replacement would be brought in 10 minutes. 15 minutes later it arrived - but the staff member insisted on telling me that it wasn't faulty it was basically me not holding it properly (which it wasn't as both me and my husband tried it and it just kept cutting out) . Downstairs to breakfast - no hot breakfast (for which we had prepaid) and only buffet. As we were in a rush we had no option but to accept. Magda the waitress said the difference in price would be refunded. The following morning hot breakfast was available, we asked Magda how we were supposed to get the refund - she said I told you to go to reception yesterday and ask for it. No you didn't we replied. Oh yes I did was the response.... No she didn't she only said you will get the difference refunded.... Why would we be asking her 24 hours later if she had told us previously? In short - hotel ok for a budget hotel for a couple of nights... Would I stay again? No.. nor would I recommend unless the staff change their attitude - what happened to the customer always being right? I know how to use a hairdryer and a minimum to be expected in a hotel room is an electricity supply, and not a live socket held together by tape which you have to hold in place to get the lights to work....

Due to a family emergency we checked in and were immediately greeted with an incredible kindness, empathy and care, which was so sincere that I almost cried. We were upgraded to a plus room which we loved and made our stay even more restful. In the morning there was a note along with a box of chocolates left for us outside the door, this support in our time of need helped us to get through a very hard day, I cannot thank the team enough for their care and love during a black time we thought we had to walk alone. You will never walk alone with a team like this, caring and supporting you. Love you guys. Brian and Leela

Friendly staff, clean and overall nice place to stay - would recommend. Right beside lots of restaurants and pubs / cafes.

This is our second time staying at this hotel and we chose it because of its excellent location in the city. Check-in was good and efficient. Our room was fine It was clean so no complaints there. I have a bug bear about hotel kettles and they should be emptied of water before the next guest checks in this one wasn’t and it then makes me look more closely at the cleaning standards. I used the two additional pillows in the wardrobe only need to find that neither had a pillowcase on them. It really isn’t acceptable. I did rectify that the next day but it shouldn’t have happened in the first place. The hotel was fine for the two nights that I stayed there did the job and it was reasonably priced. I’ve left a separate review for the bar and block restaurant attached to the hotel. But to summarise - the service in the restaurant was slow, the food was good however breakfast on the first morning was poor as there was no chef and all you could get was Continental even if you’ve paid for the full breakfast - to be fair to the hotel, they did refund the difference to those who were unable to have the full breakfast but it does worry me about the staffing levels in that restaurant. And the bar for the two days that we were there didn’t have any Guinness that really shouldn’t happen.