Oxford Botley hotel

Nice clean wheelchair accessible room with wet room, delicious breakfast and friendly staff and on a regular bus route

I had one of the worst hotel experiences ever at Premier Inn, room 611. My Expedia booking clearly showed a 12:00 noon check-out. However, at 11:50 a.m., a staff member angrily barged into our room while we were naked, yelling that check-out was at 10:00 a.m. No respect, no professionalism, and it was humiliating. We couldn’t even brush our teeth or get ready properly. As we left around 12:15 p.m., six angry employees were waiting in the hallway, insisting we leave. I felt like a criminal instead of a paying guest. To make things worse, they even tried to charge us extra, despite my Expedia reservation clearly stating 12:00 noon check-out. The service was terrible from the start: during check-in, there was no one at the front desk, and we had to wait for someone to even appear in the lobby. I suspect the housekeeper just wanted to clean early and leave, with no regard for guest privacy or proper hospitality. This behavior is unacceptable: barging into rooms, intimidating guests with multiple angry staff, and trying to overcharge is unethical. I will never stay at this Premier Inn again. Expedia should review this property’s practices because this was far below any reasonable standard.

Good location for Oxford city cente (30 minute flat walk), comfortable room and bed, good breakfast. Several eating places very close, and co-op store next door

Room was good however we paid for early check in and the room wasn’t ready. Almost making us late to the wedding we had to go to. Had the breakfast which was a good deal but whilst we still had food left, we went to get some apple juice and a girl ran to us to tell us the service was over. It was 10.50 ish and so i assumed because we were still eating and the service says it finishes at 11am, that this would be fine? This left us confused but we move on. Other than that everything else was okay.

Stayed here over Silverstone Weekend at ridiculously inflated prices. On going complaint with Premier Inn, is not being dealt with well at all. Our bathroom was mouldy, and not cleaned despite us requesting this at reception. "unlimited" breakfast was also severly lacking. We were searching for food each morning, and on our final morning one of us had nothing to eat, and another could only find 4 crumpets! Avoid - its not up to premier inns usual standard at all. We have been loyal premier inn guests for a number of years, but this experience and their lack of respect for our problems has left us thinking we "better book a travelodge" in future!