Harrogate South hotel

We don’t normally take the time to leave reviews when we stay…but this time around we really wanted to share our experience. We were staying from 18th July till the 20th. Firstly we would like to say a massive thank you to Anhar (duty manager) and David for all of their help and truly show our appreciation! These guys went above and beyond to help our family out after a massive mix up with our booking ( a mistake on our part) they saved the day and helped calm our nerves, they honestly couldn’t have been more helpful and continued to check in on us even after we got settled into our room! Anytime they would see us out and about the hotel they would take the time to stop and check in on us and make sure everything was okay and we had everything we needed, so for that we would like to thank them for making our stay as comfortable as possible! Secondly to the staff in the restaurant for working hard to accommodate us, you all have made us very grateful for all of your hard work and dedication to the guests and just wanted to say you all haven’t gone unnoticed! We would definitely recommend this hotel and we are looking forward to our next visit in the near future.

we arrived and had a 10 minute wait at an empty reception to check in. the room was dirty for example a desk fan provided left a brown ring of dust on the shelf where this obviously had not been cleaned for months. blew dust all around the room as it was caked in filth. The desk draw was full of crumbs and the chair was tired and stained. There were pillows in a bag just stuffed under the bed and the plug in the sink got stuck so we couldn’t drain it. bar had bare minimum on offer due to contractors working in the restaurant. when coming down in the lift we saw a sign that said there would be no water from 10am to 3pm.

This hotel looked lovely on arrival and reception quick and helpful. Shame our Premier plus room was furthest away from reception! We noted that there was no ramp at the front disables access being at the rear. This should be made clear and suitable parking here too. Room was comfortable and quiet but the shower room fan was permanently on and noisy - had to be turned off at night in spite of note saying to leave on. Restaurant are was really tired looking with some very tatty tables and fittings. Breakfast was fine (we had the so-called continental which was adequate) and staff were helpful. There was building work going on whilst we were there (no disturbance) so I guess this will be tidied up in the long run. In all slightly disappointed as we have had better at cheaper rates.

Booked a Premier Plus room, and the experience was anything but plus. The room had the advertised coffee machine...but no pods. Oh, and no toilet roll in the bathroom. Great start. The chap on the front desk seemed pretty disinterested in his job - his phone was a lot more interesting - but he did wander off and come back with a couple of loo rolls and coffee pods. To be fair, once he was engaged, he was good. Other than that, room was fine. It's a Premier Inn, it is what it is, but to pay for the plus room and have these basic issues is pretty unacceptable. It would be unacceptable in a regular room. Minor thing, but corridors were the temperature of the sun, which when arriving on a 27c day is not what you want. Breakfast was also poor. Again, usually it's a safe bet and you know what you're going to get, but half of the continental breakfast options appeared to be absent and the lad running the breakfast seemed to have been left high and dry in dealing with customer complaints. So yeah. Usually you book a Premier Inn because it's a safe bet and you know what you're getting, but this was legitimately rubbish.

Arrived at the hotel 4:30pm on a Saturday. Bar doesn’t open until 5pm. Food not served until 6pm! So had to find somewhere nearby to get a snack. Not welcoming after a long drive Shower gel not replenished in the bathroom (the bottle is attached to the wall) Sink plug stuck in the closed position. The receptionist had to attend ours and other guest rooms with a screwdriver to open the plugs. She said the warm weather was causing the problem. Once sorted, it happened again, so we could only use the sink once, and left it blocked with dirty water when we checked out. As a previous reviewer stated, the water temperature in the shower repeatedly changed from hot to cold. Keeps you on your toes to prevent being scalded! No aircon in the room. Just a small desk fan. You have to upgrade to a premier room for aircon. So we had an uncomfortable, humid nights stay. At breakfast in the restaurant there was food debris left on the carpet under our table. Just one member of staff doing everything. The hotel has a neglected, empty atmosphere. The location suited us by I would look elsewhere nearby next time.