Norwich City Centre (Duke Street) hotel

ta-ratings-img(2315 reviews)
  • Premier Plus rooms

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

Hotel FacilitiesSee all

Chargeable offsite parking

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Family rooms

Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Parking at Premier Inn Norwich City Centre (Duke Street) hotel

There is no on-site parking available on site, there are only two disabled parking bays at the side of the hotel.   

Chargeable off-site parking is available at St Andrews Multi-Storey Car Park (NR3 3AT) next to the hotel. Please note, we are on a one-way road with the car park being before the hotel and parking is extremley limited.

Car park rates are £2.00 per hour and over 5 hours is £10.00. Overnight charges will then be added on top, 6.30pm to 7am is £3.00.

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

See all facilities
Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, bedside USB ports, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Vanity area

Air conditioning

Bedside USB ports

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Restaurant

Thyme Bar & Grill
Breakfast

Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free** 

Reviews for Premier Inn Norwich City Centre (Duke Street) hotel

1-2 of 2,315 reviews

""
The room was really hot, and walking in to 3 fans in my room was appreciated. Customer service in the evenings was top notch. Sarah, Peter and Angel sought to help out in any way, and offered a smile throughout. They really made this experience great. However, when trying to get an iron in the morning, I waited at the front desk for approx 10 minutes ringing the bell for assistance and getting no response. This was just before 8am and I had to be in a meeting at 8:30. I was disappointed to see a staff member come into their shift and tell a man out the back that people were waiting. Especially at this time in the morning, when most have to leave for work. The parking is charged and not affiliated with premier inn, however it would be a nice touch if they could validate parking as I spent £26 over my 2 nights. My room was particularly close to the road, which was loud, and the heat left no option other than to have a window open. The customer service from the 3 employees above would tempt me to stay again, but this does need consistency.
"Great customer service"
The Service at reception and in the restaurant from Kyra and Emily was brilliant, super customer care and attention to detail. My Prem plus room was really great and the meal deal is really good value. Looking forward to Breakfast in the morning and another cold Peroni ! Many thanks again Kyra and Emily
"A mixed bag."
Checking in was easy and the staff member made it pleasant. The bed was comfortable but it was impossible to sleep well because the room was so hot. The room was clean but very shabby and dated. We had the room serviced once on our stay and it was done very well. Breakfast was good value.
"GREAT STAFF"
I've stayed in a few Premier Inns over time and it was as you would expect. The difference here, however, was the great service from the staff. I'd like to mention Sarah for her friendliness and professional manner on reception along with Shiv, the chef for a lovely evening meal! The second evening of my stay was similar. Great service from both Tracey and Peter on reception and in the bar/restaurant. Thanks 😊
"In desperate need of an update "
I stay in Premier inns a lot and one of the things I appreciate is that it is consistent. Unfortunately, this is a premier inn that time has forgotten. No air conditioning in the rooms (unless you want to pay for a "Premier plus" room). The temperature is in the high 20s so I was supplied with two old fashioned tower fans - both of which regularly tripped and didn't really make a big difference to the room temperature. The free WiFi is deliberately terrible to encourage you to pay £5 for 24hours of WiFi. The beds were pushed together to make a double (not unusual) but the latch to keep them together was broken so they drifted apart in the night which is really unsafe. And there was not mattress topper so the middle was uncomfortable. In addition, the mattress on one side was completely collapsed.

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Hotel description

Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in a new-generation bedroom and luxury kingsize bed.

Hotel contact information

Phone: 0333 321 1369

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