Leicester North West hotel

Outstanding Service from Callum - A True Asset to Premier Inn I just wanted to take a moment to highlight the exceptional customer service I received from Callum during my recent stay at Premier Inn North West Leicester. From the moment I arrived, Callum was incredibly helpful, polite, and what really stood out was his genuine interest not only in making sure I was looked after, but also in having a proper conversation about our respective work lives. We even shared a few funny work stories, which gave the whole check-in experience a more personal and friendly touch something you don’t always get in hospitality these days. Callum also took the time to promote current Premier Inn promotions, including the upcoming 20% off deal in July, which I hadn’t known about. It’s clear he knows the brand inside out and wants guests to get the most out of their stay. On top of that, with the weather being extremely hot, he was proactive in offering advice about staying hydrated and comfortable, which was thoughtful and much appreciated. What really topped it all off was Callum’s mention of the Great Ormond Street Hospital for Children charity initiative. Thanks to him, I was able to support a great cause and even take home a lovely teddy bear for my wife, which will put a big smile on her face! I’ve stayed at this particular Premier Inn seven times now, and it’s easily my favourite when working in or around Leicester. Callum’s brilliant service is a big reason why I keep coming back. He’s a credit to the team and to Premier Inn as a whole. Thank you again, Callum you really made my stay!

Had a fantastic stay at Premier Inn! The room was clean, quiet, and very comfortable, with a super cozy bed and blackout curtains that made for a great night’s sleep. Staff were friendly and efficient, and check-in was quick and easy. Great value and a convenient location — would definitely stay again!

Had a great stay at Premier Inn. The room was clean, quiet, and super comfortable—exactly what I needed. Staff were friendly and helpful, and check-in was quick and easy. The bed was especially comfy, and everything felt well-kept. Great value and a solid choice for a reliable, no-stress stay. Would definitely book again.

Stayed recently and was very disappointed. The hotel is desperately in need of a facelift – everything feels old and tired. While the bedrooms were clean, the decor and furnishings were extremely dated, giving a gloomy and uncomfortable atmosphere. The staff were polite but unfortunately quite unhelpful when it came to resolving issues during our stay. What really stood out was the warning from both hotel staff and the manager about avoiding the restaurant next door – we were told not to eat there, and after going in just for a drink, we’re very glad we listened. The atmosphere was unpleasant and it didn’t feel hygienic at all. After raising our concerns, we did manage to get a refund, which speaks volumes about how poor the experience was. Overall, a terrible stay. Please seriously reconsider before booking – there are much better options out there.

Room was neat,clean and met our needs. Bathroom and shower were good. Overall a fair priced room. We would use Premier Inns again. The restaurant next door was excellent, although we had individual meals the carvery looked very enticing. Staff were friendly and helpful, speed of service was good.