Southampton North hotel

Made very welcome on arrival greeted by Phil when I arrived. All booked in very smoothly and booked my meals for me. Well done. Phil’s an asset to your company

We upgraded to a premier plus room on arrival there was a slight smell or sewage in the bathroom, but not strong enough to complain hoping it would go away. During the night it got worse so bad that we had to put the bathroom fan on all night. In the morning tried the coffee machine but was not working and we noticed a kind of mould stain under the arm chair. Will not be going back there

I rarely leave negative reviews, but my recent stay in the family room at this Premier Inn was truly disappointing. From the moment we walked in, the room felt tired and neglected. The bathroom was in a dreadful state – mould was visible all around, and it was clear that maintenance and cleaning standards had slipped badly. The basics weren’t even taken care of: the toilet roll holder was left empty, and the wall-mounted body wash dispenser had clearly been watered down, offering no actual soap. The bath itself was dirty and dangerously slippery, which made using it unpleasant. The shower was even worse — a pathetic trickle of water with no pressure, not adjustable in any way, and the heavy limescale build-up meant it sprayed water in every direction except where it was needed. Overall, the room felt tatty, run down, and poorly maintained. For a hotel that prides itself on offering comfort and reliability, this was a huge letdown. I certainly didn’t feel it was worth the money and would not recommend staying here until serious improvements are made. The breakfast was just as disappointing as the room. Service felt rushed and unorganised, with staff seeming overwhelmed and little attention given to guests. The variety on offer was very limited, which is surprising given Premier Inn usually promotes a decent breakfast. The biggest frustration was the wait for eggs — long delays each time, and by the time they finally arrived the rest of the food was already going cold. Instead of being a relaxed start to the day, breakfast felt more like a stressful scramble, and it certainly wasn’t worth the extra money.

Myself & my partner took a trip to the Premier Inn before our cruise a few months ago. Service from all staff couldn’t be faulted & Very happy with the standard of our room☺️ Would 100% recommend.

We stayed in a disabled accessible room where the safety bar bedside the toilet was totally unsafe. The room was excessively warm, the fan did nothing. We have raised a complaint with premier Inn and they have ignored the main issue with the toilet, mentioned noise but we never raised this issue, and apparently they say the website says there is no air conditioning Basically the complaint process takes a week for a reply and two weeks, two unsatisfactory replies, so if you are disabled STEER CLEAR of this hotel