Basingstoke West (Churchill Way) hotel

No air con! Which might be OK for much of the year but in a summer heatwave the rooms were very very hot overnight and it was insufferable. One fan recycling some hot air but was pretty grim. We complained based on the ‘Good Sleep Guarantee’ but they’ve got the T&Cs nicely tied up to exclude hot weather and a lack of air conditioning.

We booked in for a Saturday night to ensure we were in good time for our grandson's football match on the Sunday. The hotel itself was fine, no complaints , but the boy racers were a pain. They obviously meet close by and then do circuits round the ring road (?) so there was a lot of engines revving and noisy exhausts until the wee small hours. Not the hotel's fault of course but it is a shame Hampshire police can not get on top of this as it appears to be a long standing problem. Also I do prefer a Premier Inn (and there are some) that do a cooked breakfast to order. So much nicer than a pre cooked hot breakfast buffet. Would we stay again? Probably not on a Friday or Saturday night. We would probably had more sleep at home even if we had got up mega early to travel on the Sunday.

Room ok, bed and shower good. Room a bit dated, bathroom could do with refreshing. TV not great. Food at next door Beefeater was atrocious

Can I just start by saying we are seasoned travellers and rarely complain or write negative reviews. We stayed at this hotel on a Saturday at the end of a two week cruise from Southampton as we were tired and had a 6 hour drive home. We thought a good nights sleep would be the safe and sensible thing to do. The hotel itself is fine however the noise from motorcycles racing around the hotel perimeter was horrendous. We were kept awake until 3:30 am! On discussion with the hotel staff on the morning of our departure we were informed that this happens every Friday and Saturday. Apparently there is a circular route around the hotel which attracts racing motorcycles. Reception stated that they have called police numerous times to no avail. On our return we contacted Guest relations under the 'good night sleep guarantee'. Despite numerous emails they still failed to issue a refund despite the fact that we were even more tired than the previous day quoting noise out of their control. Whilst I understand this, they should at least put a warning flag on this property to alert would be guests of the issues.. DO NOT stay at this hotel on a weekend unless you wish to have a night lacking sleep. We will NEVER stop at this hotel again. On another note, the restaurant was massively overbooked for breakfast with around 500 covers. The alternative to our 9:30 reservation was a breakfast tray to take back to the room!!!!! Despite the maitre D's help my wife had to go for breakfast at 07:00hrs in order to be seated. If I could give zero stars for this hotel, I would.

Clean hotel and very friendly staff. Even as a hotel with no air con the staff try everything they can to help. Handy having the Beefeater next door for a nice cold drink