London Kensington (Earl's Court) hotel

We would like to say a massive thank you to Dawn, David and Victoria for going above and beyond to help us during a very stressful situation. After our train was cancelled unexpectedly, we suddenly found ourselves needing to arrange a room at short notice for our elderly relative, a toddler and a baby. It was a very stressful and worrying situation, but the kindness, understanding and support we received from these three members of staff made such a difference. They went out of their way to help us, showed genuine care and compassion, and made what could have been a very difficult experience so much easier for our family. Dawn, David and Victoria are a real credit to Premier Inn, and their excellent customer service deserves to be recognised. It is people like them who make a hotel stay memorable for all the right reasons. Thank you all so much for your kindness and for looking after us when we really needed it. You made a stressful situation so much better, and we are truly grateful. Premier Inn is lucky to have you! ❤️

A thoroughly disappointing experience at Premier Inn London Kensington (Earl's Court). Having stayed in many hotels, I genuinely struggle to understand how such basic standards of cleanliness, maintenance and guest comfort can be overlooked. The only positive aspect of our stay was the self-service check-in and check-out, which worked efficiently. Unfortunately, everything else left a lot to be desired. The room was dirty, the bathroom was in a shocking state of disrepair, and the pillows were exceptionally uncomfortable. Getting a decent night's sleep, arguably the most fundamental thing a hotel should provide, was unnecessarily difficult. Even the television was practically useless. Breakfast was another major disappointment. To be fair, the food itself was perfectly acceptable. However, the breakfast service was chaotic, poorly coordinated and appeared to have virtually no attention paid to basic guest hygiene. The lack of organisation and oversight made the entire experience unpleasant. I appreciate that Premier Inn is a budget hotel chain, and I certainly wasn't expecting luxury. However, cleanliness, functioning facilities, comfortable bedding and proper hygiene are not luxury extras. They are the bare minimum any paying guest should reasonably expect. This property fell considerably short of those expectations. The issues appeared to go beyond minor inconveniences and pointed towards a concerning lack of attention to maintenance and basic operational standards. I would not recommend this particular Premier Inn in its current condition, and I certainly wouldn't choose to stay here again without evidence of substantial improvements.

I booked two rooms and stupidly assumed they would be vaguely near each other. Instead, one room was on the first floor of one hotel building, and the other was on the sixth floor of another building which was accessed via a walkway on the second floor. When we were told this on check-in we asked to move to closer rooms, but the member of staff said they couldn’t find anything that would work. We were sharing suitcases etc so this was incredibly inconvenient for our trip.

Stayed 3 nights, 2 rooms bed & breakfast ( family of 4). First time at this PI having previously stayed at County Hall twice before. Location is good, a few minutes walk from Earls Court Tube station and around 15 mins to Gloucester Road/ all the museums on Cromwell Road. Decent breakfast as you expect at PI and a few very helpful staff members (Victoria especially) but that is really the only positives I can post. Early access room (11am) not available when we checked-in around 1pm followed by lots of huffing & puffing from male staff member. Reception hardly ever staffed and no one comes when you press the buzzer - you have to go looking for someone. Toilets on ground floor reception dated and dirty/smelly. Overall the hotel is rundown - rooms are a bit grubby/in need of decoration. None of our windows were allowed to be open, air conditioning is poor and extractor fan in bathroom is non existent. Overall makes the small rooms stuffy & a bit smelly. This is the worst PI we have stayed in and PI are cutting everything back / staff, no shower cap for waterfall shower, no plastic cups in bathroom for toothbrushes etc and only 1 hand towel for 2 guests. Just seemed pretty cheap compared with previous stays. Unfortunately we won’t return and couldn’t recommend this hotel.

Great location, rooms really quiet despite being in London Really comfy bed with selection of pillows Friendly staff Great breakfast