Bournemouth Westbourne hotel

Very poor, very dirty, and would not eat there. Car park congested and not discounted as advertised. Needs a desperate upgrade.

Overall quite a poor hotel, shabby Decor, ok service, our room needed a refurb especially the bathroom, the toilet bowl was stained and the toilet seat was in hinged. The view out of the window was terrible with a large fence surrounding large steel trunking and ducting and filthy surroundings

Partner and I booked here for a one night get away last minute. I'm a ambulatory wheelchair user and tried calling before booking to ask about accessibility as I always get nervous about staying somewhere with only one lift, no answer on the phone so booked and went This is miles out from the beach, and would be ideal if you can drive. Plenty of parking. We checked in and was given a accessible room on the second floor, the lift was very dodgy and my partner had got trapped in it We had to change rooms as I wasn't happy with the room, I'm asthmatic and cannot tolerate air con, the duty manager was lovely and had went to check which room on the ground floor had windows that open (apparently premier inn is making there hotels air con only) and had found one, however, it was not an accessible room and we took it, but my wheelchair couldn't get in the room and had to leave it behind the door The bed was extremely high I had to struggle onto a chair to be able to get onto the bed, and the toilet was very low and the shower had steps to get into it so was unable to use. I'm disappointed that this is a 'standard' premier inn room as they are normally huge in size and plenty room inside. I didn't want to ask for a bigger room with opening windows as the manager had took so long to sort the room out. The following morning I woke up unable to walk due to my neurological condition flaring so we had breakfast then checked straight out. The staff couldn't do enough for you, but the indoor space and the build they are working with, let's it down. It would be a good idea to have the Accessible rooms on the ground floor especially with only one lift in the building.

Room and bathroom was exceptionally clean. Beds so comfortable and it was really quiet. Staff very friendly and welcoming. Second time I’ve stayed here with my son and if Definatly stay here again

From the moment we arrived and was greeted by the very lovely receptionist who we later found out was Jenny, the room was nice and clean. Very good value. The food was excellent. We did the meal deal which was great value, it’s the first time we’ve stayed in a Premier Inn, but we will certainly use them in the future. The whole team that was working on the afternoon/evening of the 12th of June 2025 were all lovely and helpful.