FAQs | Good Night Guarantee

At Premier Inn, we're so confident you'll have a great night's sleep that if you don't, you can claim for a refund on the affected night. If there’s a problem, just have a chat with a member of our friendly reception team. They’ll be happy to put things right and if they can’t address the issue they’ll let you know how you can claim.  This is our Good Night Guarantee. Terms apply.

The first thing to do is speak to one of our team, who’ll be happy to put things right for you. Our friendly reception teams are on hand 24 hours a day, 7 days a week.

Guests must let the reception team know if there’s been a problem when they encounter the issue during their stay. To the extent our reception team can’t address the issue, you then have up to seven days from check-out to claim on our Good Night Guarantee.