Are my card details safe?
Yes, this is a secure site, so all the details you enter as part of your booking are stored safely. You'll see that this site uses a secure server and a high level of encryption.
Which payment methods do you accept?
We accept the following methods of payment:
Premier Inn Business Account, Visa, Mastercard, American Express, cash*, Diners Club**, Maestro***, Delta (choose this option if paying by Visa debit card), cheque (3 weeks in advance)**** and Leisure Vouchers.
Unless you have paid in advance, you'll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave.
Notes:
* If you're paying by cash, we will ask you for identification when you check in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.
** This is only accepted at some hotels. Please check with your chosen hotel before your stay.
*** Maestro cards can be used when paying for your room up-front, but cannot be used to guarantee or reserve a booking.
**** Please note cheques are only accepted at some hotels. Please check with your chosen hotel before your stay. Cheques should be made payable to Whitbread Group Plc. Business cheques must be received & banked by the hotel 3 weeks prior to your arrival. Personal cheques are no longer accepted as a method for full payment, only for deposits, they follow the same rules as business cheques.
Can I pay in advance or on arrival?
Only Flex and Business Flex bookings for Premier Inn hotels can be paid for on arrival. However, Flex bookings for hub and ZIP hotels need to be paid for in advance, as do bookings made on all our other rates.
If I book a Flex rate and opt to pay on arrival, do I have to give you my payment card details to confirm my booking?
We'll need your card details just to guarantee your room, and you’ll be asked to pay for your stay on arrival. Don’t worry - all details are stored securely, and we won't charge you for cancellations, providing they're made before 1pm* on the day you're due to arrive.
*6pm at our German hotels
I secured my Flex booking with my credit/debit card, can I pay with cash on arrival?
Yes! If you wish to pay with cash or Leisure Vouchers on arrival, you must provide a form of identity at check-in, which has a name, address and/or signature that corresponds to the ones supplied on the registration card.
Accepted documents are: Driving licence, ID card, Valid passport, Police warrant
If you have any further queries, please contact your hotel directly.
Why can't I pay on departure?
At Premier Inn, your room must be paid for either when booking or upon arrival (depending on which rate you choose). Plus, this means that an early start will never be delayed by having to check out before departure!
How do I know that my payment was successful?
A message will be displayed on screen saying that payment has been authorised. You will then receive a confirmation email including a full VAT receipt.
If you don't receive a booking confirmation email within 12 hours, please contact us via our live chat service, which is open Monday – Friday, 9am – 5pm. If you’d prefer not to use live chat, you can also email our Business Support team: business@premierinn.com
Will I receive a receipt?
In most cases, you’ll be given a receipt at check-in. If you pay upfront when making your booking, a full VAT receipt will be included in the email confirmation of your booking.
I've lost the receipt for my stay, how can I get another copy?
Only the Premier Inn hotel that you stayed at can issue another receipt. For contact details, please see the hotel’s details page.
If you want a copy of your Business Account monthly consolidated invoice, please ask your account holder or contact the Business Account customer service team at Worldline by calling 0333 005 0504 or by emailing premierinn.businessaccount@worldline.com
I was charged incorrectly
Think you’ve been charged incorrectly? Please contact your hotel directly – you’ll find the hotel number on your confirmation email. Alternatively, all our hotel 0333 numbers can be found on our hotel directory page.