How far in advance can I book?
You can make bookings up to 12 months in advance.
How do I know if my booking has been confirmed?
When you make a booking, you’ll be given a booking reference – we’ll include this reference in your confirmation email too.
You can then use your booking reference to view your booking. To do this, click on your company name at the top of the website, and then navigate to the 'Bookings’ link. This will display a list of all bookings made by your company.
I haven’t received my email confirmation. What should I do?
Sometimes it can take a few minutes before your confirmation email arrives – try waiting for 15 minutes or so. If it still doesn’t show up, check your spam filter. If it's not there either, it could be a technical issue – please get in touch with our Business Support team at business@premierinn.com who can provide further assistance.
How do I book a stay for more than nine nights?
Bookings for more than nine nights cannot be made online. Please call our Central Reservations team on 0333 003 8101. Lines are open Monday to Friday from 9am to 5pm. Calls are charged at the national rate.
I want to make a booking for one night, but your system only has availability if I select to stay longer – why is that?
The reason you’re unable to book for the date(s) required is due to limited availability. A small number of rooms are held for those guests who wish to stay for a longer duration and at present these are the only rooms available. Why not see if there’s an alternative Premier Inn hotel with availability nearby?
Are the rates shown on this website per person or per room?
Our rates are per room, per night. They include VAT. Meals are not included in the room price. When you book, we'll give you a total price for the rooms and number of nights you've requested.
How do I make a Group booking?
For bookings of 5-9 rooms, call our Central Reservations team on 0333 003 8101. Lines are open Monday - Friday 9am - 5pm. Calls are charged at the national rate.
To make a booking of 10 rooms or more, email our dedicated Groups Desk at group.enquiries@whitbread.com
Our office opening hours are Monday – Friday 9am - 5pm.
The prices shown online are for bookings of up to 4 rooms. Room rates may be different for group bookings (10 rooms or more) depending on the number of rooms booked. Our group desk advisors are unable to book Semi-Flex, Standard or Advance rates or rooms at hub by Premier Inn, as these are only available online.
For more information about these rooms, give us a call on 0333 003 8101. Calls are charged at the national rate.
I want to book an accessible room
To book an Accessible room, simply:
- In the search bar at the top of the page, enter the destination you’re looking to stay in
- Next, enter your arrival/departure dates
- Enter the number of guests you’re booking for, and then choose your room type(s) – a selection will appear in a dropdown list when you click on the ‘room type’ box, including ‘Accessible’
- Choose your booking rate, then click on ‘Choose room type’
- We’ll then show you the relevant Accessible room types available at your chosen hotel on your stay dates
Can I book breakfast when I make a booking?
Yes! Go to ‘Company management’ and then ‘Booking allowances’, ensuring you've selected the breakfast option. You'll then be able to select it when you make a booking.
Why can't I complete my booking?
If your Travel Manager hasn't assigned a company card to you or authorised the use of a personal card, you won't be able to make a payment and complete your booking. Please contact your Travel Manager to ensure there is a payment card assigned to you.
Why can't I add a dinner allowance when selecting my meal options?
You can only add a dinner allowance to your booking if you're using a Business Account card. If you'd like to add dinner, please select your Business Account card as your method of payment.
Can I book long-term stays on Business Booker?
You can book up to nine nights using Business Booker. If you'd like to book a longer stay, please get in touch with your Account Manager or our Corporate Desk at business@premierinn.com.
Can I add additional company cards to Business Booker?
Yes. As a Travel Manager you can upload additional company cards by going to Company management > Payment options > Add another card. Once uploaded, go to 'Manage employees' to assign the new card to an employee. You can also go to 'Booking allowances' and tick the option to allow individual employees to upload their own cards.
Why can't I add more than one personal card to Business Booker?
You can only add one personal card to Business Booker at a time. However, your Travel Manager can add multiple company cards.
How do I store a payment card on Business Booker if it isn't allocated to an employee?
To store a payment card, go to Company management > Booking allowances > Individual payment cards and ensure the option 'Allow employees to book using their own credit card' is ticked.
Where can I find out more about business rates?
If you'd like to discuss our business rates, please speak to your Account Manager. If you don't have an Account Manager, email us at SPRteam@whitbread.com and we'll be able to help.
I've made a booking but the dates are incorrect. Can I change it?
All our booking rates are amendable up until 1pm on the day of arrival, with the exception of Non-Flex. To amend your booking, log into your account, click on the menu button and go to the bookings section. From here, find the booking you’d like to change and click ‘Amend booking’, then ‘Edit arrival date'. Once you’ve done that, click ‘Confirm changes’ and both your booking and booking total will be updated. All amendments are subject to our terms and conditions.
I've made a booking and amended my dinner allowances. Why aren't my meals being authorised during my stay?
If dinner allowances are changed after a booking is made, we'll request that the balance is paid on arrival. If you'd like to authorise an increased dinner allowance, please contact our Central Reservation Team by calling 0333 003 8101. If you're using a Business Account card, you'll need your Memorable Word to authorise this.
Can I request a text confirmation of my stay?
Unfortunately we no longer offer this service.
Where can I view my upcoming reservations and booking history?
To see a list of all your bookings, log in to your account and click on the menu button, then click ‘Bookings’. If you've made a booking for an employee who isn't registered with Business Booker, it won't appear in your stay history.
Why do I keep receiving booking alert notifications?
Our booking alerts are triggered according to the total price of each stay, not price per night. For example, if you've set a booking alert for £70 and you make a two-night booking which totals £100 (at £50 per night), you'll receive a booking alert.
Can I book a room for another person?
It depends on your Business Booker access level. Access levels are set by the account holder and travel managers, your access level affects what you’re able to do in Business Booker.
· Travel manager - travel managers can make bookings for themselves and others, travel managers are also administrators and manage all aspects of company bookings and settings.
· Booker - bookers can make bookings for themselves and others, but without company management access
· Self-booker - self-bookers can make and manage their own bookings, but they can’t make bookings for other people
· Guest - guests can view or cancel bookings that have been made for them, but they can’t make bookings for themselves or other people