FAQs | Accessibility at hub by Premier Inn

At hub by Premier Inn, we do everything we can to make our hotels accessible to all, but we recognise that no single hotel design or layout will meet everyone’s needs. If you feel there’s something we could do to make your stay more comfortable, please speak to us at reception and we’ll do our very best to help.

If you get about in a wheelchair, you’ll find level access to our hotel reception by the main entrance. Or, if this isn’t possible, we’ll help you out with a ramp or platform lift.

Our restaurants are on the ground floor with level access from reception. And you’ll be able to reach all the different floors by lift.

We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms. They have 6ft zip-and-link beds that can be made up for either twin or double occupancy. The beds are 520mm high with space on one side to transfer from a wheelchair.

All the TVs in our bedrooms have optional subtitles. They also have an emergency assistance alarm pull cord next to the bed.

All our accessible rooms have an en-suite bathroom with wheel-in shower, grab rail, sink with lever-style taps and an emergency assistance alarm pull cord.

Yes, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Yes, all our hotels have hearing induction loops in both reception and Proven Dough or Lounge. 

We can also provide vibrating pillows with strobe lights. These will alert guests with hearing impairments to a fire or emergency. Please ask at reception if you would like one. 

Yes, assistance dogs are very welcome at hub.

Please inform a host at check-in if you need any assistance in the event of a fire alarm or if you need any additional items like a vibrating pillow.