What facilities are provided for customers with disabilities?
Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities.
If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.
Do you have a contact area specifically for accessible queries?
Yes, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
Wet rooms
Some of our hotels have adapted bathrooms with walk-in shower facilities; however it is best to check with the hotel directly before booking.
How do I call for assistance?
There are emergency assistance alarms located by the bed and in the bathroom.