What is Premier Inn CleanProtect?
Premier Inn CleanProtect is our enhanced hotel hygiene promise. We’ve stepped up our existing cleaning practices by implementing additional hygiene and safety measures so that from check-in to check-out, our guests and team members can feel safe with us.
Premier Inn CleanProtect has been developed with global cleaning and hygiene product supplier Diversey in response to the COVID-19 pandemic.
How are Premier Inn rooms cleaned?
As part of our Premier Inn CleanProtect promise, we've enhanced the way we clean our hotel rooms. After checking in, you can rest easy knowing your super-comfy room has been cleaned to our Premier Inn CleanProtect standards, our new and improved cleaning regime that ensures the safety of our guests and team members.
Can I ask the Housekeepers not to enter my room until I leave?
Unless you are staying with us for more than five nights or you specifically request a daily clean, housekeepers will not enter your room until after you leave. We’ll only clean your room if you ask us to in order to minimise contact – otherwise cleaning will take place after six days.
What re-assurance can I get about the cleaning products you are using?
We have a longstanding partnership with Diversey – one of the world’s leading suppliers of cleaning and hygiene products. Diversey provides products to a vast range of industries across the world, including some used by the NHS and in other healthcare settings. We’re using chemicals that sanitise our rooms to the standard of EN14476 for viricidal efficacy – this means that the products used are effective against Coronavirus.
What checks are you doing on staff members to ensure they are healthy to work?
The safety of our guests and teams is always our top priority. If any of our team members are showing symptoms or need to self-isolate, we have clear steps in place to ensure that relevant teams are notified, and that they don’t return to work until they’ve recovered.
Are you still using air conditioning and why can't I open my window instead?
For safety reasons, our windows are either sealed or have restrictors fitted. Most rooms have air-conditioning to help our guests choose the right temperature for them. We’re also increasing cleaning of frequently touched items like our air-conditioning controls.
How is the health of other guests managed? Is there a process for reporting this?
On arrival, guests are given a letter which clearly outlines our safety procedures, including the actions they need to take if they feel unwell and recognise any symptoms of COVID-19. Necessary steps include calling 111 to seek NHS medical advice, notifying the hotel team and following self-isolation guidelines.
What are your procedures for storing left luggage?
To help minimise touchpoints throughout the hotel, we’ve suspended our left luggage facility until further notice. Unfortunately, this means guests are unable to leave luggage with us at any point during their stay, however, guests can continue to use their room, including for storing luggage until 12pm on the day of departure.
What are your procedures for international guests? Will they be expected to quarantine at the hotel?
We’re closely monitoring the latest government guidance when it comes to international travel and quarantine requirements to ensure that our policies are always up to date and compliant with the most recent advice.
Do I need to wear a face covering in your hotels?
In line with the latest government guidance, face coverings must be worn throughout our hotels.
Are children required to wear face coverings?
Children under 11 aren’t required to wear face coverings, so it’s a personal choice for parents or carers.
Are face coverings being made available for guests?
Our guests are responsible for supplying their own masks. Face coverings will be available in some of our hotel vending machines, however, and you can purchase a pack of five masks for £4.99.