How do I cancel my booking?
Go to your Dashboard and scroll down to the booking you want to cancel. If your booking is eligible to be cancelled, you'll see a 'Cancel' button.
The ability to cancel is determined by the terms of the rate that you booked.
How do I know that my cancellation was successful?
A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.
How long will it take for my refund to be processed?
We will cancel your booking immediately and process the refund. Depending on your card issuer, it may take several days for the funds to reach your account.
How do I amend my booking?
Go to your Dashboard and scroll down to the booking you want to amend. If your booking is eligible to be cancelled, you'll see a 'Amend booking' button.
The ability to amend your booking is determined by the terms of the rate that you booked.
I've made a booking for Dresden but I can't see it in my account?
You will need to speak with us to make any changes for our Dresden hotel. Please contact us on 01582 317777 from UK, or or +49 (0) 3514656604 from DE or E-mail us kontakt.dresden@premierinn.com