Frequently asked questions

If you have any questions about your stay, you’ll find most of the answers right here. Find information about our rooms, payment options, how to use Business Booker and much more below.
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Business guests

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Business Booker
Business Account Premier Inn meeting rooms

Bookings

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Making a booking
Cancelling or amending Room rates Making payments Group bookings

Your stay

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Premier Inn CleanProtect
Good Night Guarantee Premier Inn Breakfast Feedback & complaints Arriving & departing Speedy check in Lone travellers

Hotel information

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Disabled access
Smoking & pet policies Car parking & directions Our rooms Hotel facilities Our restaurants

hub by Premier Inn

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About your stay
About our hotel rooms Feeling hungry? Accessibility Technology

User guides

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Linking your accounts
Registering your Business Account card Using the Premier Inn account dashboard How to use Business Booker