Leicester City Centre hotel

I have been intermittently stay in this hotel for the past 6months… and it’s one of the best stays I’ve ever experienced. Staff are always friendly and on hand to help, and they will always go above and beyond. Starting to know me my name, as I am them. Will stop and chat, and they also notice if I’m stressed. Rooms are clean, and made up when asked. I’ve sat thinking about an improvement… and well, the only thing is the hairdryers are rubbish… 😂 I’ll be here for another 18mths, and it literally is home from home, I feel welcome, and when I’ve not been here I feel missed when I return.

Amazing experience, food was absolutely lovely, room was spotless and the service was 10/10 especially from Keanna ❤️

Stayed at the hot on 12 september 2026, i booked plus room costing £128.00 for one night service when checking was far from great no personal aporach , the member of staff realky poor with customer service skills . The room i was staying in on 9 floor there was two bar of choclate of which should of been one dark and milk. The not the case. The room was really duster and mark on the room. Over all £128.00 not worth it . Up on speaking to hotel manager just came across of the issue raise didnt seem to bothered in my view . When i asked for my reciept this wasnt proived until 13 september 2026. Really not good when youre spending that type of money out.

My partner and I recently stayed at a Premier Inn and, unfortunately, the experience was extremely disappointing from the moment we arrived. The biggest issue throughout our stay was the lack of staff availability. On the occasions when we did manage to find someone, we were often left waiting for a considerable amount of time before receiving any assistance. When we first arrived at our room, we discovered that the card reader used to operate the lights had come away from the wall, meaning we had no way of turning the lights on. I therefore had to make the journey 11 floors back down to reception to ask for help. When I reached reception, the receptionist was talking to another member of staff. I waited for a good five minutes directly behind her, despite them both being aware that I was waiting, before the receptionist properly acknowledged me. When I explained the problem, she offered to move us to another room — which, given that we had no lighting, was obviously the only realistic option. We packed up all of our belongings and moved to the new room, only to discover that the air-conditioning touchscreen was badly cracked and unusable. As a result, we couldn’t use the air conditioning at all. Unfortunately, none of the windows in the building appeared to open either. Although there were keyholes on the handles suggesting that the windows could still be opened in a safe way, we weren’t able to get them open, leaving us with no way of properly cooling the room. Once again, we had to make our way back downstairs to reception, where there was again nobody available to assist us, resulting in another wait. Eventually, we were allocated a lower-floor room where the air conditioning was working. Thankfully, this final room was perfectly fine, and we had no further issues. However, by that point we’d had to move rooms twice and make multiple trips to reception simply to get the basic facilities we should have had in the first place. We normally have high expectations of Premier Inn, and we’ve stayed at Premier Inns previously without any problems. That’s why this experience was particularly disappointing. Sadly, after this experience, we’re now questioning whether Premier Inn will be our first choice in the future.

Location was great - proximity to the train station and restaurants. Room was MOSTLY clean though there's still water left in the kettle when I checked in. Steady supply of hot water and good water pressure. Breakfast was bad - rude staff and tasteless egg. Check in and check out process was easy so it's a plus.