London Hayes, Heathrow (North A4020) hotel

Really friendly and helpful staff, clean room and a really good Restaurant, with the breakfast cooked to order, the breakfast Derek cooked this morning and served by Jade was the best breakfast I’ve ever had in a Premier Inn, all the food I had over a 2 night stay was very good

Amazing service would come back again mishel and mags were very professional also directed me to the local food spots which was a nice thing to do

First I would like to say I can’t believe Premier Inn are using a site like this with their name on it! Location - not bad for London, close to Hayes and Harlington Station. Upon approach to the hotel and around the car park there are just bags of rubbish scattered, it looks disgraceful. The area around and people hanging around was quite scary. Check in easy and probably the best thing about the stay. Non friendly but straight forward and took 2 minutes. Reception staff are usually standing outside vaping or smoking and not really interested. Room - as you would expect, usual kettle, teabags etc. Bathroom stunk of urine, like overpowering it was vile. One towel for 2 people for 2 nights. Constant banging of doors under our room so didn’t get much sleep. Bar/Restaurant - just weird, bizarre and odd! You enter via a side entrance into a decent sized pub. One staff member and one cooking. We didn’t eat as we just didn’t like the vibe. Had a couple of drinks. Poor lad was running around like a headless chicken serving drinks and making desserts. I have never seen anything like it! Stood for 15 minutes just to try and pay for the drinks!!!! So would I stay here again…..absolutely not. Spend more and go elsewhere.

I would like to pay the tribute to the members of the staff the receptionists Mr AMIT and Miss Richelle. It clearly emerges that they are the extremely productive, effective, efficient, highly motivated, highly determined, proactive, interpersonal, confident and caring on their jobs. They both are the best examples to follow for thousands of us! They treat everyone of us with a radiant sincerity and a beautiful dignity and a profound respect. They treat everyone of us like their Soul and Last one customer. These two members of the staff are the special people who make good amazing things happen and who know and make the whole wide world changings for better! Thank you ever so much for training such highly professional supportive interactive staff! The mostly faithfully and gratefully Yours Mrs Zhanetta Rodgers

Amazing service both in reception and across at the restaurant. The receptionist knew we were going to wembley for a concert and went out of her way to print off directions and really helped us. Dominic at the restaurant was also awesome. He was very attentive and took great pride in his job. Great team!