Contact us

From advice about an upcoming stay to understanding how to make changes to your booking, our friendly teams are here to help, so you can rest easy from check-in to check-out.

You’ll find the answers to some of our most common questions below, but don’t forget to check out our handy FAQ page for more information:

For new bookings, the simplest, speediest way to book with us is online. However, if you’re looking to book between five and nine hotel rooms – or if you’d just prefer to make a booking with us over the phone – give us a call on 0333 003 8101 between 9am – 8pm from Monday to Friday or between 9am - 6pm from Saturday to Sunday. For bookings of 10 rooms or more, head over to our group bookings page for more information.

If you don’t receive booking confirmation email within 12 hours, please contact Guest Support as soon as possible on 0333 003 8101 between 9am-8pm from Monday to Friday or between 9am - 6pm from Saturday to Sunday. 

If you have any questions about Germany hotel bookings, our reservation team in Germany will be happy to help! Get in touch on +49 (0) 69 244 330 431* Monday to Friday between 7am and 6pm UK time (8am to 7pm ‎DE time)‎.

* Calls from the mobile network and from abroad may incur additional charges.

If you have a question about one of our hotels specifically, check out our full list of hotels to get in touch with the hotel directly.
 

If you have any feedback for us after a recent stay or other experiences, instead of sending us an email you can let us know via our feedback form. 

With so many guests getting in touch, it may take up to 10 days for us to respond to your feedback, so please be patient with us. If you’ve already sent us some feedback and you’re waiting for a response, please don’t resend your feedback form as that might delay our response further. Our teams are working hard to get back to you during these busy times, and we hope to return to service-as-usual as soon as we can.
 

Have you received a call or email from us that didn’t seem quite right? Check out our advice on how to spot fraudulent calls and emails, plus how to report a potential scam.